Frequently Asked
Questions.

No. Toll-free numbers and IVR deployments include $0 activation. No NRC charges, no onboarding fees, and no surprises on your first invoice. What we quote is what you pay.

Pricing is based on routing complexity — number of menus, languages, integrations, and logic depth. We review your requirements and return a clear quote within one business day. No hidden line items.

We review your existing call flow architecture and build a custom quote around your routing requirements, feature set, and call volume. Enterprise pricing is always tailored — never packaged.

No. All plans are month-to-month with no cancellation penalties. Enterprise clients may negotiate term pricing for additional volume-based discounts, but it's never required.

No. We port your existing numbers over seamlessly. Your callers won't notice a thing — same number, same experience, better rate. The entire process is managed by our team with zero downtime.

Zero. Your numbers stay live throughout the entire transition. No infrastructure changes, no new hardware, no service interruptions — guaranteed. We handle the full port and cutover behind the scenes.

Yes. We accept recordings in any format. If you need new ones, we provide professional voice talent in English, French, and Spanish — included in the IVR deployment.

IVRs are built and fully tested in a pre-production environment, then deployed instantly once you approve. Most systems go live within days of approval — not weeks.

Send us 1–3 recent toll-free invoices. We calculate your actual blended per-minute rate, identify hidden fees and legacy surcharges, and show you exactly what the same service would cost with Optimal Telecom. No obligation, no pressure. Request one here.

No. Everything runs on cloud-based infrastructure. Your existing phones, PBX, and internal setup stay exactly as they are. We handle routing at the carrier level — nothing changes on your end.